2 99bet Privacy Policy

Welcome to the 2 99bet platform. This Privacy Policy ("Policy") explains what information we collect when you use our website, app, or related services, why we collect it, and how that information is processed. Continuing to use the site means you have accepted the terms of this Policy. Our Terms and Conditions complement this Policy and both documents should be read together.

We believe your personal information belongs to you. 2 99bet collects only the information necessary to operate and improve the service. Your information is never sold to third parties.

1.1 Registration and Account Information

When you create an account on 2 99bet, we collect the following information:

• Full name and date of birth (for age verification — the site is for users aged 21 and above)
• Mobile number and email address
• Username and password chosen by the user (encrypted before storage)
• National ID card or other proof of identity (may be requested during identity verification)

1.2 Transaction and Financial Information

Information we process during deposits and withdrawals includes the transaction amount, payment method type (such as bKash, Nagad, Rocket, Upay, or bank transfer), and the date and time of the transaction. Full payment card or account numbers are not stored on our servers.

1.3 Usage Information and Technical Data

Some information may be collected automatically when you browse the site:

• IP address and device type (mobile, desktop, tablet)
• Browser name and version
• Page visit history and time spent on the site
• Referral source (where you came from before reaching the site)
• Data collected through cookies and similar tracking technologies

1.4 Communication Information

If you contact the support team via live chat or email, a record of that conversation may be stored to help improve service quality.

2 99bet uses your information for the following purposes:

• Account management: For registration, login, password recovery, and account security.
• Identity verification: To confirm a user's age and identity, and in particular to prevent registration by those under 21.
• Processing financial transactions: To carry out deposit and withdrawal requests and to maintain transaction history.
• Customer support: To resolve your questions and issues promptly.
• Fraud prevention: To detect unusual transactions or misuse of the system through multiple accounts.
• Service improvement: To analyse user behaviour and improve the site's design and functionality.
• Relevant communications: To notify you about bonuses, promotions, or important updates (you can opt out of such messages at any time).

We never use your information for purposes beyond those listed above.

2 99bet does not sell or rent your personal information to any third party. However, in certain circumstances information may be shared with the following parties:

3.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and approved banks to carry out deposit and withdrawal transactions. These partners have their own privacy policies.

3.2 Technology and Analytics Services

We work with trusted technology service providers to monitor site performance and ensure security. These providers are required to process information according to our instructions and may not use it for their own purposes.

3.3 Legal Obligations

We may be required to provide information in compliance with applicable law in response to a valid legal order or request from an authority.

3.4 Business Restructuring

In the event of a company merger or acquisition, user information may be transferred. In such cases we will notify users in advance.

The 2 99bet website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and keep the core functions of the site running.
• Functional cookies: Used to remember your preferences such as language settings and theme.
• Analytics cookies: To understand how many users visit the site and which pages are viewed most.
• Security cookies: To detect fraudulent activity and protect accounts.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working correctly — for example, login sessions will not be maintained.

2 99bet uses SSL encryption and industry-standard security technology to keep your information secure. Sensitive data stored on the server, especially passwords, is kept in encrypted form.

5.1 Retention Period

We store your information for as long as your account is active. Even after an account is closed, certain information may be retained for a period due to legal and accounting obligations, after which it is securely deleted.

5.2 Security Measures

• End-to-end encryption on servers and databases
• Two-factor authentication support
• Detection of unusual login attempts and automatic alerts
• Regular security audits and vulnerability testing
• Limited access policy — only authorised staff can access data

5.3 Data Breach

If a data security incident occurs and your information is at risk, we will notify users as quickly as possible and take the necessary steps.

As a 2 99bet user, you have the following rights over your own information:

6.1 Right to Access

You can request from us at any time to find out what information we hold about you.

6.2 Right to Correction

If any information in your profile is incorrect, you can request that it be corrected. Some information may be limited from changes for identity verification reasons.

6.3 Right to Deletion

If you request account closure, we will delete your personal information after fulfilling our legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can contact our support team at any time to stop them. However, important service-related messages (such as transaction confirmations) will continue to be sent.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at the email address listed on our About Us page or via live chat. We provide support in Bengali and English 24/7.

2 99bet strictly prohibits registration and participation by anyone under the age of 21. If we confirm that a user is under 21, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child has registered on this site, please contact us immediately.

To learn more about responsible gambling, read our Responsible Gaming page, which includes detailed information on setting limits and self-exclusion options.

Our platform may contain links to services operated by third parties (such as payment gateways). These third parties have their own privacy policies and we are not responsible for their data collection or use practices. We recommend that you read their individual policies.

Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) may collect their own data through their platforms. The privacy policies of these providers can be found on their own websites.

2 99bet reserves the right to update this Privacy Policy as needed. If any significant change is made, we will post a notice on the site and inform you via your registered email. The "Last Updated" date on the policy page is kept current at all times.

Continuing to use the site after a revised policy takes effect means you have accepted the new terms. If you have any questions about the policy, please contact our support team.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Chat directly from any page on the site, 24/7
• Email: [email protected]

We provide support in both Bengali and English. You can also find a lot of information on our FAQ page for common questions.